Use cases → Email operations
Route form and system notifications to a case owner
Parse machine notifications, work out who owns the record, and put it in front of them.
| Who it is for | Operations teams whose intake arrives as templated email from forms and portals. |
|---|---|
| APIs | Gmail API, Sheets API |
| Typical scopes | gmail.readonly, gmail.send, spreadsheets |
The problem
Form notifications land in a generic inbox with no owner. Assignment happens by whoever reads it first, which means sometimes nobody.
How it works
- Detect the notification pattern and extract fields.
- Look up the owner from a roster or routing table.
- Forward with the context attached, and stamp the tracking sheet.
What changes
Every inbound record has a named owner within minutes of arriving.
Questions people ask
What if ownership rules change often?
Keep the routing table in a Sheet the operations team can edit. The code reads the table; the humans own the rules.
Want this built?
This is a pattern we run in production. We will set up the delegation and build this on top of it — $500 per hour, most of it working the same day.
Talk to us Or read the setup guideRelated use cases
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