Use cases → Reporting and data
Score calls or meetings against a rubric, nightly
Turn recordings and transcripts into a consistent, ranked scorecard your team can act on.
| Who it is for | Sales and service managers coaching a team at scale. |
|---|---|
| APIs | Drive API, Sheets API |
| Typical scopes | drive.readonly, spreadsheets |
The problem
Coaching depends on whichever calls a manager happens to listen to, which is a tiny and biased sample.
How it works
- Collect transcripts on a schedule.
- Score each against an explicit rubric.
- Write results to a ranked sheet so trends are visible over weeks.
What changes
Coaching aimed at the people and behaviours that need it, on evidence rather than impression.
Questions people ask
Does the rubric need to be complex?
No. A short, explicit rubric applied consistently beats a sophisticated one applied unevenly.
Want this built?
This is a pattern we run in production. We will set up the delegation and build this on top of it — $500 per hour, most of it working the same day.
Talk to us Or read the setup guideRelated use cases
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