Use cases → Admin and governance
Dispatch security alerts to the right team, instantly
Forward security events from Workspace to the appropriate response team or ticketing system, without manual triage or mailbox monitoring.
| Who it is for | Security operations or IT teams responsible for incident response across Workspace domains. |
|---|---|
| APIs | Admin SDK, Gmail API |
| Typical scopes | admin.reports.audit.readonly, gmail.send |
The problem
Workspace logs and alerts surface in the Admin console, but there is no reliable way to route them to the right people or systems in real time. Manual monitoring is slow and error-prone, and critical events may go unnoticed until it’s too late.
How it works
- Use a delegated service account to poll or subscribe to the Admin SDK Reports API for new security events.
- Parse incoming alerts, apply routing logic (by severity, product, or user group).
- Send alerts via Gmail API to the relevant on-call or ticketing system address, grouping or threading as needed.
- Log outcomes and failures for audit and troubleshooting.
What changes
Security events are routed to the correct team or system within seconds, reducing response time and avoiding missed incidents.
Questions people ask
Can this catch every Workspace security event?
No. Some events are delayed, and others may never be surfaced by the Reports API, especially if Google deems them low priority or internal.
What if the destination system rate-limits email?
Batch or throttle sends, and implement retry with backoff. Unhandled bounces can silently drop critical alerts.
Want this built?
This is a pattern we run in production. We will set up the delegation and build this on top of it — $500 per hour, most of it working the same day.
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