Use cases → Email operations
Triage and route inbound mail across a domain
Classify every inbound message, label it, and forward the ones that matter to the person who owns them — without touching a single mail rule.
| Who it is for | Any organisation where one address receives everything and a human sorts it. |
|---|---|
| APIs | Gmail API |
| Typical scopes | gmail.modify |
The problem
Catch-all addresses fill with a mixture of real enquiries, vendor noise, notifications and replies to campaigns. Native filters cannot judge intent, so a person reads everything to find the few that matter.
How it works
- Read new mail with a delegated service account.
- Classify by intent rather than sender — enquiry, existing client, billing, vendor, automated notification.
- Apply labels so the mailbox itself becomes the reporting surface.
- Forward or notify only for the classes a human must see.
What changes
The inbox stops being a queue of undifferentiated mail and becomes a set of small, meaningful queues.
Questions people ask
Why not use Gmail filters?
Filters match strings. They cannot tell an enquiry from a newsletter that mentions the same words, and they cannot look at the sender's history with you.
Want this built?
This is a pattern we run in production. We will set up the delegation and build this on top of it — $500 per hour, most of it working the same day.
Talk to us Or read the setup guideRelated use cases
Draft replies automatically in a shared inbox
A delegated service account reads an incoming enquiry, drafts a researched reply in the mailbox, and leaves it for a human to approve and send.
Send mail as a shared alias from automation
Deliver notifications, confirmations and campaign replies from a branded address like support@ or updates@ without a human in the loop.
Archive or export every mailbox on a schedule
Systematically export mail for compliance, migration or analysis across an entire domain, mailbox by mailbox.